FAQ

Standard US delivery takes 5 to 10 business days after your order ships. Orders are processed and dispatched within 1–2 business days of purchase. You'll receive a tracking email the moment your package is on its way.

Free standard delivery on all orders over €50 (no code required). For orders under €50, a fixed delivery charge will be applied at checkout based on your address.

Yes. Once shipped, you'll receive a tracking number by email to follow your package in real-time. If you don't receive it within 3 business days, please contact us.

Yes, we ship worldwide. International delivery takes 10 to 21 business days. Customs duties or import taxes may apply depending on your country — these are the buyer's responsibility.

First check with neighbors and around your property. If it's still missing after 24h, contact us with your order number and we'll open a carrier investigation immediately. We'll make it right.

30-day hassle-free returns. If you're not 100% satisfied, contact us within 30 days of receiving your order. Items must be unused and in their original packaging. We'll provide a return label and issue a full refund within 7–10 business days.

We're so sorry! Please contact us within 48 hours with a photo of the damage and your order number. We'll send a replacement or issue a full refund immediately — no need to return the damaged item.

Orders can be cancelled or modified within 12 hours of placement. After that, your order may already be processing. Contact us immediately and we'll do our best. If shipped, our 30-day return policy applies.

Once we receive and inspect your return, refunds are processed within 7 to 10 business days to your original payment method. Your bank may add 2–5 extra days depending on your card provider. You'll receive a confirmation email.

100%. All transactions are SSL-encrypted and processed through Shopify's PCI-compliant payment system. We never store your credit card details. Every transaction is fully protected.

We accept all major cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. All currencies are converted automatically at checkout.

Yes! Subscribe to our newsletter to get 10% off your first order. We also run seasonal sales and flash promotions — follow us on social media to stay updated.

Yes, and we take that seriously. Every product is selected based on sustainability criteria: responsibly sourced materials, minimal packaging, and long-lasting durability. We back our eco claims with real product choices.

We do our best to represent products accurately. Colors may vary slightly due to screen settings. If your item doesn't match its description when received, our return policy covers you fully — no questions asked.

No account needed! Guest checkout only requires your email address. Creating an account is optional but lets you track orders, save addresses, and view your order history.

Reach us via our contact form or email supportlkconnect@gmail.com. We reply within 24 hours on business days — always a real human, never a bot.

We only collect data necessary to process and ship your order. We never sell your information to third parties. Full details are in our Privacy Policy. You can request data deletion at any time by emailing us.